FAQs 

  • I'm looking for Bassettbaby products at a store near me and I can't find one on your Dealer Locator. Why?

    • Our store locator is dedicated to top Bassettbaby retailers and the locations that carry our products. It is not a comprehensive list of all of Bassett's retailers. You may contact us at 1.800.308.7485 if you need additional assistance.

  • Can I buy Bassettbaby products on the Internet?

    • Some of our product are offered by our retail channel on the Internet. Please go directly to their website for purchasing details.

  • Where is the model number located?

    • The model number for wood products are affixed to the back of the cases and on the headboard of the cribs. Please use these model numbers to identify your products whenever you are communicating with either Bassett or our retailers.

  • Where can I buy Bassettbaby Products?

    • Please see the retail stores on our site to find a Bassettbaby retailer nearest you.

  • Do you have instructions on assembling furniture?

    • Assembly instructions are always included with the furniture. It is very important that these instructions be followed completely to ensure safety as well as the care of the item. If you need assembly instructions for products please have model and manufacturing date available. This will help us provide you with the correct instructions.

  • How do I get replacement Bassett drawer pulls and other decorative hardware?

    • Most of Bassett's drawer pulls and decorative hardware are custom made. You may contact Bassett Customer Service and we will attempt to provide a replacement for you.

      You may contact us at 1.800.308.7485 or by email at juvenile@bassettfurniture.com.

  • How do I get replacement crib parts for my Bassett crib?

    • Bassett recommends that all cribs manufactured prior to 1972 be replaced because improved safety features were instituted that year. For information on our current product, please contact us at 1.800.308.7485 or by email at juvenile@bassettfurniture.com.  If your crib is older than 3 years, please contact Product America at 1-800-772-1041 for parts.

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